Frequently Asked Questions
Q
Are you a manufacturer or a reseller?
We are a professional manufacturer with more than 25 years of experience in orthopaedic research, design, production, and sales.
Q
Where is your factory located and how can I visit?
Our manufacturing facility is located in China. We warmly welcome customers and partners from all over the world to visit our plant.
Q
Do you support custom services like printing my logo or custom packaging?
Yes, we fully support OEM and ODM services. We can design customized packaging according to your specific requirements and even create custom molds for distinct device designs.
Q
What payment methods and trade orders do you accept?
We support trade assurance orders which allow you to pay directly via secure links. We also accept traditional payment methods including Telegraphic Transfer (T/T), PayPal, Letter of Credit (L/C), and Western Union.
Q
How long does shipping take after payment is confirmed?
Sample orders are dispatched within 2 days after receipt of payment. For general bulk orders, the shipping window ranges from 3 to 20 days depending on the final quantity. Custom OEM orders require prior negotiation.
Q
What quality standard certifications do your products have?
Our manufacturing plant and all operations strictly conform to international medical standards, having officially obtained the ISO 13485 quality management system certification.